Challenge

The audience included learners from both customer-facing and back-of-house roles, so finding the right balance of relevant, relatable examples and scenarios for each learning piece was key to keeping the learners engaged. The modules also needed to be implemented on a new LMS.

Approach

Working together with Target subject matter experts, we were able to ensure the right focus for each policy and identify appropriate scenarios that would be relatable to everyone in the audience, even if the examples were not specifically related to their individual roles.

Solution

Working together with Target subject matter experts, we were able to ensure the right focus for each policy and identify appropriate scenarios that would be relatable to everyone in the audience, even if the examples were not specifically related to their individual roles.

 

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